THE UNPACKED DIFFERENCE
Unpacked delivers unequaled tailored excursions, carefully planned and seamlessly operated with total commitment to trust and care.
Our primary difference is our knowledge. Your itinerary is designed by our most experienced staff, with the indispensable contributions of our professional guides. They have decades of experience between them, guiding in the destinations they love and live. They know these places as if they are home and many times they are; with a keen understanding of what makes the quintessential trip, combining their understanding of seasons, local events, cultural influences and sensitivities and of course, wildlife activity. They know what works from first hand experience, not from token itineraries or memorizing information sheets, but from having lived the destination.
Unpacked provides a consummate level of service, both before and during your trip. Through the consultation and itinerary design phase, we engage with our clients with meetings either in person where possible, or via email, phone and skype. Adventure program participants are given thorough training schedules, pre-trip briefings and gear checks prior to departure, to ensure they are fully prepared mentally and physically. Nothing is left to chance.
For independent travelers, we offer an 'On Call' service. We become your personal travel concierge, available to you at all times when you're in your destination. For those seeking the ultimate in service and expertise, Unpacked guides are available to design and subsequently guide your trip of a lifetime. They want you to feel the same passion, sense of awe and respect for the places they love.
We always strive for 100% client satisfaction and we feel our enviable repeat business and client referral rate is testament to that.
Our service providers are often lesser known boutique organisations, much like us. Over time, because of our philosophy, we have found them and they have found us. Like-minded people who understand what going the extra mile really means.
We are not influenced or skewed by hidden commercial arrangements. There are no preferred property agreements, nor bookings with certain operators because they offer more commission. We simply partner with suppliers we know and trust and that importantly, are the best fit for you.